Jack rooney us cellular biography
John E. "Jack" Rooney ( - July 22, ) was an American businessman and the president and chief executive officer of U.S. Cellular.!
Lead on Purpose
According to Jack Rooney, “Eighty percent of the failure in business is because of leaders.
John E. "Jack" Rooney was an American businessman and the president and chief executive officer of U.S. Cellular.
Yet 80% of the brunt of the failure is felt by the people who can’t do anything about it.” If you look at its opposite, this declaration clearly demonstrates the importance great leadership plays in creating successful companies.
In the book THE PURSUIT OF SOMETHING BETTER: How an Underdog Company Defied the Odds, Won Customers’ Hearts, and Grew Its Employees Into Better People, the authors Dave Esler and Myra Kruger detail how Jack Rooney turned US Cellular into a company known for great customer service.
Jack Rooney realized that the main influence on how front-line employees treated customers was the way their leaders treated them.
Prior to assuming CEO responsibilities for US Cellular in 1999 Jack had created a “virtual organization” where he and other executives provided leadership to the company; he empowered their employees to m